Privacy Policy – Vo Uu Vegan Restaurant

Vo Uu Vegan Restaurant sincerely thanks our valued customers for trusting and choosing our wholesome vegan dining services.

We prioritize the respect and protection of your personal information. This Privacy Policy is designed to provide clear information about how we collect, use, store, and protect your personal data. It also guides you on how to manage your information, helping you make informed decisions when using the services of Vo Uu Vegan Restaurant. Please take a moment to read the details below to understand our commitment better.

1. Scope and Subjects of Application

Scope of Application

This Privacy Policy applies to all activities of Vo Uu Vegan Restaurant, including services offered at our restaurant and on our official website.

Subjects of Application

This policy applies to all customers (collectively referred to as “Customers”) when they:

• Access the Vo Uu Vegan Restaurant website.
• Use services such as table reservations or participate in promotional programs.
• Engage in any transaction that involves providing personal information to the restaurant.

Service Scope

This policy covers all services provided by Vo Uu Vegan Restaurant, whether performed directly at our physical location (47 Street No. 3, CityLand Park Hills Residential Area, Ward 10, Go Vap District, Ho Chi Minh City) or through online platforms such as our website.

2. Principles of Information Security

Vo Uu Vegan Restaurant is committed to handling your personal information transparently and securely, based on the following principles:

Purpose-Driven Collection

We only collect personal data (such as full name, phone number, email, and address) for clearly stated purposes outlined in Section 3 of this Policy.

Transparent Use of Information

We will clearly communicate the purpose of data usage at the time of collection. Information will only be used for the stated purposes, unless with customer’s consent or as required by law.

Flexible Application by Service

This Policy applies to all Vo Uu services, including table reservations and promotional programs. Depending on the specific nature of each service, we may adjust or supplement certain terms accordingly. All changes will be publicly announced.

Policy Updates

Vo Uu Vegan Restaurant reserves the right to update this Privacy Policy to reflect practical needs or comply with legal regulations. Updates will be published on our website without prior notice and will take effect immediately as outlined in Section 7.

Consent to the Policy

By accessing our website, making a reservation, or using any service of Vo Uu Vegan Restaurant, you agree to the terms of this Privacy Policy, including any future updates or additions.

Right to Choose Information Disclosure

You have the right to choose whether to provide personal information. However, if the necessary information is incomplete, some services (such as table reservations or promotional notifications) may be restricted or unavailable.

Customer Responsibility

Vo Uu Vegan Restaurant is responsible for safeguarding your personal data only when you comply with the principles and regulations outlined in this Privacy Policy.

3. Purpose of Information Collection

Vo Uu Vegan Restaurant is committed to using your personal information transparently and solely for legal and necessary purposes to ensure the best possible experience.

We collect information (such as full name, phone number, email address, and physical address) in order to:

• Process and confirm table reservations or online food orders placed at Vo Uu Vegan Restaurant.
• Contact customers to answer inquiries or provide service-related information.
• Send notifications about promotions, special events, or vegetarian menu updates (with your consent).

We continuously strive to enhance our service quality, delivering the best experience both on our website and at the restaurant. The collected information helps us analyze and optimize your customer journey, from the booking process to every peaceful dining moment.

Additionally, the information allows us to monitor and manage service usage effectively, ensuring all operations are stable and secure for every customer.

Beyond these purposes, we may use your information to comply with legal requirements from competent authorities or to process transactions such as loyalty program registrations, and receive and respond to your feedback. All activities involving personal information are strictly carried out in accordance with applicable laws.

4. Scope of Information Collection

Vo Uu Vegan Restaurant collects only the information necessary to provide excellent service and ensure a tranquil vegan dining experience.

Personal Information

We may collect the following types of personal information, including but not limited to:

• Full name, phone number, email address, and physical address when you place a reservation or order online.
• Additional information (if needed) to fulfill special requests, such as dietary restrictions, with your consent.

Non-Personal Information

We may also collect non-identifiable data, such as:

• Website usage data (e.g., IP address, browser type) to improve your online experience.
• Feedback from promotions or surveys to improve our service quality.

Service-Specific Information

Depending on the specific service (e.g., table reservations, loyalty programs), we may request additional information to ensure accurate communication and smooth transactions.

5. Methods of Information Collection

Vo Uu Vegan Restaurant applies transparent and lawful information collection methods to ensure data accuracy and integrity, supporting our ability to serve you better.

Information Provided by Customers

We may request your information in the following cases:

• Online reservations or orders: You may be asked to provide your full name, phone number, email, or address so we can process your request.
• Inquiries or support: When you contact us for service-related questions or assistance, we may require your information to respond accurately and promptly.
• Special services: For programs such as promotions or events, we may collect additional information to meet your specific needs.

Automatically Collected Information During Service Use

We may collect data through:

• Website usage: Technical data such as IP address or browser type may be automatically collected to enhance your online experience.
• Service interaction: Data generated during reservations may be stored with your consent to improve service delivery.

Data Integration

Vo Uu Vegan Restaurant may combine information collected from lawful sources (such as through our website or in-person transactions) to complete our database and serve the purposes outlined in this Policy. You always have the right to request access to, modify, or delete your personal information.

6. Scope of Information Use and Access

At Vo Uu Vegan Restaurant, we are committed to using your personal information transparently and responsibly, solely for necessary purposes related to delivering high-quality vegan culinary services.

Internal Use of Information

Personal details such as your name, phone number, email, and address are used internally to process and confirm table reservations or online orders. With your consent, this information may also be used to send promotional offers, special event announcements, or updates about our vegetarian menu.

We may contact you directly via phone, email, or post-service thank-you notes to improve our customer service and enhance your dining experience.

Access to personal data is strictly limited to designated employees—such as reservation and customer service staff—whose access is confined to job-related tasks, ensuring absolute confidentiality.

Disclosure of Information Due to Legal Requirements

Vo Uu Vegan Restaurant does not share, sell, or transfer your personal information to any third party, except in the following circumstances:

• When required by law or upon official request from authorized legal entities.
• When necessary to protect the rights, property, or safety of the restaurant, customers, or staff—especially in cases involving fraud, abuse, or legal violations.
• In the event of business transfer, restructuring, or dissolution, your personal data may be handed over to a successor entity to ensure continued service delivery. In such cases, we remain committed to maintaining confidentiality in accordance with legal standards.

Through these commitments, we aim to earn and maintain your trust while ensuring complete peace of mind when using our services.

7. Duration of Information Retention

Vo Uu Vegan Restaurant only retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy—such as processing reservations, sending promotional updates, or improving service quality.

We may also retain information to comply with legal obligations, contractual requirements, or relevant regulations.

Personal data will be deleted from our system in any of the following circumstances:

• When you request the deletion of your personal information.
• When the data is no longer needed for its original purpose of collection.

Please note: In certain cases, we may be required to retain portions of data—such as transaction history—for purposes like financial reporting or regulatory compliance. These records will be kept strictly confidential and will not be used for any other purpose beyond what is legally permitted.